Début : ASAP | Durée : 3 months | Région : Basel | Budget :
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Description :
Service/Operations Manager
Edelway SA is a Swiss IT Services Consultancy. Our global multinational end-client based in Basel is currently looking to hire a Service/Operations Manager for initially 3 months with possible extension.
Working language: English. German is a plus.
Full time engagement for initially 6 months
Starting Date : ASAP
THE ROLE :
Accountable for order placement and follow-up (end-to-end tracking)
Place infrastructure orders according to detailed planning schedule and specifications from architects
Align (bi-weekly) plan on detailed level with execution teams across entire supply chain
Responsible for pushing the order until acknowledgement and delivery date confirmation
Manage the request management resources
Accountable for operational change management, perform reschedule/change of orders where necessary
Place decommission orders according to detailed planning schedule
Escalate as necessary in case of potential infrastructure delays
Provide order data into process
Deputize Integration Manager
Contribute to excellent teamwork within program and across related initiatives
YOUR PROFILE :
Fluent in English - oral and written
German desirable
Proven track record in service management and a strong focus on delivery
Good understanding of infrastructure and applications architecture with a focus on UNIX, Windows and Oracle platforms
Several years of experience in Service Management, preferably in a similar role
Experience with MS Office Tools and MS SharePoint
Team work in a challenging IT environment
Ability to work in an international as well as multicultural environment
Excellent written and verbal communication skills
Experience in the pharmaceutical industry is a strong asset
Flexibility and ability to deal with variable workload
If it sounds like your next challenge, send your CV to Kristina@edelway.com (+41 58 717 7014) and we will contact you shortly to discuss it further.
Keywords : Service Management, Operations, Infrastructure, Pharma, Basel, Schweiz, Switzerland
http://www.edelway.com
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